https://doi.org/10.25198/2077-7175-2019-8-98
REDUCING THE DURATION OF SERVICE FOR PASSENGERS OF DEPARTURE FLIGHT AND EVALUATING THE COST OF THE SERVICE PROCESS
S.A. Kropiventseva1, M.A. Sedova2
Samara National Research University named after S.P. Korolev, Samara, Russia
1e-mail: kropiventseva@yandex.ru
2e-mail: sedovamaru@gmail.com
Abstract. The main factor of increasing acceptance rate is to reduce the duration of passenger service of the departing flight. Improving the processes of servicing departing passengers helps to improve the competitive position of the airport.
The object of the probe is the process of servicing passengers of the departing flight at the airport. The purpose of the study is definition the cost of passenger service process departing flight and searching might to reduce its duration.
The study used methods of network planning, project management methods, order costing method. To definition the cost of the process had made a list of resources indicating the method of rationing.
A list of resources used in the service of passengers departing flight was made. For each work process identified the necessary resources and methods of rationing. The cost of passenger service departing flight, the cost of the process when reduction work «Check-in passengers», as well as for the case when boarding the plane is made continuously-flow method was calculated.
The formal description of the passenger service process of the departing flight and rationing of works is the basis for further improvement of passenger service processes. Received network schedules and the cost of work will optimize the process taking into account various criteria: the duration of service, the cost of process or the resources used. Further probes are expected to formalize the processes of passenger service of different categories (off-loaded, connecting, transfer) in accordance with the methods of network planning and project management. It will be the foundation for optimization resources for upside service level.
Keywords: service of departing passengers, network schedule, critical path method,critical path, technological cost of the process.
Cite as: Kropiventseva, S.A., Sedova, M.A. (2019) [Reducing the duration of service for passengers of departure flight and evaluating the cost of the service process]. Intellekt. Innovatsi. Investitsii [Intellect. Innovation. Investments]. Vol.8, pp 98-105. DOI: 10.25198/2077-7175-2019-8-98.
